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"Touchbase has always been focused around our people and our clients; how we can do more to develop the people, create an enjoyable environment to work in and how we can deliver an amazing experience to the clients. Those are the real things that have always been consistent. It's very simple - it's just people and clients."

Riordan Maynard
Founding Partner, Touchbase

INTRODUCTION

Touchbase maximizes the positive impact communication technology can have on a company’s people, teams and customers.

Working with Touchbase an organization can benefit in the following ways:

A clear VISION of communication technology’s alignment to business strategy and existing systems and knowledge bases.
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Significantly improved EXPERIENCE of communicating for a company’s people, teams and customers
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Analysis that drives efficiency and effectiveness through company wide INTELLIGENCE around business communication
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Tight CONTROL of communication systems & tools, and their usage and functions
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Decreased COST and eradicated wastage associated with communication
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Touchbase delivers these outcomes through its Client Engagement Model; four distinct services developed through Touchbase’s eighteen-year heritage in optimizing business communication:

DISCOVER - The generation of clear and compelling business requirements based on identified issues with the way in which an organization communicates today.
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DESIGN - Matching business requirements to technology based on the existing landscape and defining any required additional investment along with the anticipated return.
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DELIVER - Turning the theory into reality by defining and detailing the scope of works and project plans before executing them on budget and above client expectation.
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OPTIMIZE - Providing a wide range of contract based services all designed to maximize uptime and relevance of a client’s current communication environment.
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In each of the above services Touchbase works around the following component areas of business communication technology:

FOUNDATION - Technologies that enable a business to run consistent applications tailored to its unique way of operating and provide secure and tight control of this across multiple locations. Read more
COLLABORATION - Technologies that enable a business to effectively share and capitalize on knowledge and information, whenever, wherever and however it needs to. Read more
CUSTOMER CONTACT - Technologies that enable a business to deliver much more in each interaction with a customer and provide reporting and analysis around this. Read more

 

If you'd like to get in touch and find out how Touchbase can add value to your organization, please contact us or leave your details and we'll call you back.

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