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OUR FOCUS
Touchbase exists to maximize the positive impact communication
technology can have on a company’s people, teams
and customers. We do this across the world through four
defined services that are used by our clients depending
on what unique needs, issues and opportunities they
have. The focus is always on giving our clients a competitive
edge through their use of efficient and effective communication.
As a services company, Touchbase realizes it is nothing
without the absolute satisfaction of its clients. Touchbase
works closely with each and every client, gaining a
deep understanding of their business, in order to:
This is done through the Client
Engagement Model, a methodology developed through
Touchbase’s seventeen year heritage in delivering
short, medium and long term impact for multi-location
organizations:
DISCOVER
- The generation of clear and compelling business requirements
based on identified issues with the way in which the
organization communicates today.
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DESIGN
- Matching business requirements to technology based
on the existing landscape and defining any required
additional investment along with the anticipated return.
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DELIVER
- Turning the theory into reality by defining and detailing
the scope of works and project plans before executing
them on budget and above client expectation.
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OPTIMIZE
- Providing a wide range of contract based services
all designed to maximize uptime and relevance of the
technology to the client organization.
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We have built our organization with the specific aim
of delivering a local experience within the framework
and capability of a global services partner.
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Local Client Teams – exist
to manage every aspect of a clients experience on
a global basis at a local level. Every team is populated
with the necessary talent to undertake the services
within the Client Engagement
Model to the clients’ requirements |
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Regional Service Hubs –
provide specialist technical skill on a global and
regional basis to every Client Team providing the
required technology depth in our Client
Engagement Model |
We have worked with over 650 major organizations in
60 countries to help them to DISCOVER, DESIGN and DELIVER
their communication environments and currently OPTIMIZE
the communication environments of over one hundred clients
worldwide.
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