Capabilities

Touchbase specializes in all aspects of its clients’ communication technology. Working independently and above the vendor, every aspect of our experience is focused around five key areas of competence - Justification, Design, Delivery, Support, Develop - and concentrated on five areas which help improve our clients’ internal and external communication: Foundation, Collaboration, Mobility, Customer Contact and Business Intelligence.

Justification
A significant part of Touchbase’s value with each client comes from the time we take to understand their objectives, goals and challenges. With this knowledge we work hard to construct clear business cases for any technology investment to illustrate tangible return. Once defined, this return is measured throughout the lifecycle of the technology solution.

Design
The correct design of any solution is fundamental to the success of any technology investment. With the increasing complexity of applications and the need for clients to integrate new with old in a multi-vendor environment, design has never been more crucial. Touchbase’s experience and independent approach in the design of the best solution and ongoing support package is a massive part of our value proposition.

Delivery
Since inception twelve years ago, Touchbase’s reputation and brand has been built on an absolute commitment to delivery. Once a commitment is made in any stage of our client relationship, we guarantee to fulfill it. If this entails additional resource allocation or realignment of the technology solution, we will deliver it whatever the cost to us. In the long term, our clients are far more valuable than the income from one project.

Support
The uptime, ongoing management and development of the solution are key to driving the maximum return out of the investment in technology. Touchbase helps deliver this through its range of support services, from basic fault fixing through to fully managed services. Operating a multi-lingual follow the sun helpdesk, there is no time in the day, month or year when Touchbase is not available to help its clients with problems or questions.

Develop
The value from technology only comes from its successful introduction into the client organization and its constant development against an ever changing business environment. Significant investment is made by Touchbase in this area to ensure that it is helping its clients evolve their technology as their business needs change. Dedicated Global, Regional & Local Client Managers who oversee Technology Roadmapping Sessions, Business Review Sessions, Service Reviews, Seminars and all aspects of the day to day relationship are some of the things that ensure return is constantly driven out of investment in technology.