Consistency

To deliver to the needs of its clients across multiple territories, Touchbase has developed a specific methodology which ensures absolute consistency for clients wherever and whenever they contact us.

The Touchbase experience is divided in four stages:

The Option
All of Touchbase’s marketing and promotion activities are concentrated into the Option and our main goal with this stage is to educate our specific markets and existing clients in new areas of technology or interesting ways in which technology is being applied. The idea is, once an organization has seen all of what Touchbase can assist them with, they can take up the option to work with us.

The Commitment
This involves all of the needs analysis, justification, solution design, solution validation and client sign off, which occurs before the client makes a final decision on their technology investment. It is the point at which Touchbase makes a set of clear commitments and the client does likewise to ensure that there is absolute clarity of accountability.

The Truth
The moment of truth in any technology project comes at the point of delivery and this part of the Touchbase Experience is all about Touchbase delivering on the commitments it has made to its clients. Encompassing all delivery disciplines, this validates the work done during the commitment stage and takes the client from solution concept to reality.

The Value
Technology only becomes of value to a business once it has gone live in the client’s environment and the users are adopting it positively. Encompassing all of our Support and Enhanced Service activity, this part of the Touchbase Experience is focused on maximizing uptime and ensuring that the technology is applied correctly as the client's business evolves and their needs change.

Touchbase represents one point of accountability for its clients which involves a multitude of skills and capabilities across the Touchbase organization. In addition we recognize that every client has a specific set of needs which must be served if Touchbase is to maintain its value to them. With this in mind Touchbase is structured to fit in with our clients’ organization, and we form dedicated or virtual teams which build trust with each client over time.

Please click on the button below for more information about our Client Program and how these teams operate.