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"With our new virtual contact center our six locations can now act as one; call volumes and agent tasks can be spread across all sites as and when required, maximizing agent productivity and improving the customer experience."

Andrew Herring
Toyota Financial Services (TFS)

 

 

ACCREDITATIONS

In order to mitigate its clients’ risk in adopting a global communications solution and to increase the speed, accuracy and business benefits of implementing it Touchbase pursues accreditations with its partners. The following attest to Touchbase’s unique capability to deliver the best business communication technologies on a global scale:

Cisco Master Unified Communications Specialization

Cisco Global Master Managed Services for Contact Center MSCP

Cisco Global Master Managed Services for Unified Communications MSCP

Cisco Customer Satisfaction Excellence

Cisco Silver Certified Partner

Cisco Authorized Technology Partner (ATP) – Unified Contact Center Enterprise

Cisco Authorized Technology Partner (ATP) - Telepresence

Cisco Authorized Technology Partner (ATP) – Customer Voice Portal

Cisco Developer Network

Cisco Advanced Wireless LAN Specialization

Cisco Advanced Routing and Switching

Cisco Security VPN/Firewall Express

Microsoft Gold Partner

Microsoft Networking Infrastructure Solutions Competency

Microsoft Information Worker Solutions Competency with Portals and Collaboration Specialization

Microsoft Unified Communications Solutions Competency with Messaging Specialization

ITIL – Information Technology Infrastructure Library certified within each Regional Service Desk

PMI – Adherence to Project Management Institute methodologies