COLLABORATION

TRANSFORMING AN ORGANIZATION’S ABILITY TO INTERACT SEAMLESSLY - IRRESPECTIVE OF LOCATION, MEDIA OR DEVICE

The structure of the modern organization is rapidly driving a dispersed and mobile workforce which must work as one cohesive unit in the quest to deliver to the customer. This is forcing companies to rely on real-time communication tools to stay in touch. While Voice, Email, Video or Instant Messaging can be used separately, organizations should examine how bringing them together will reduce costs and drive further productivity gains. Applications are now available that enable the user to centrally manage all methods of communications.

Regardless of device, channel and location, communications can now be streamlined and seamlessly managed as one. Real time, Multi-Channel applications bring unprecedented agility to the enterprise allowing individuals, groups and customers to interact seamlessly, irrespective of location, media or device.

There are four technology sets within Touchbase Collaboration:

Unified Client
This integrates voice, video, instant messaging, web conferencing, voice mail, and presence information into a single, multimedia interface on any device increasing productivity and client satisfaction.

Web Conferencing
Multimedia conferencing tools integrate voice, video and existing web conferencing capabilities, bringing people together into a ‘virtual office’.

Messaging
Unified Messaging brings email, voicemail, SMS and fax into a single message store, allowing the user to send, retrieve and access messages from any device or any location. Instant Messaging forms an integral part of Unified Communications, enabling two or more users to send time-sensitive messages and exchange files without using valuable server storage space in a secure environment.

Presence
The ability to detect someone’s availability and preferred method of communication enables users locate the right resource, the first time and radically improve the speed of doing business.

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