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INTRODUCTION
Touchbase maximises the positive impact communication
technology can have on a company’s people, teams
and customers.
Working with Touchbase an organisation can benefit
in the following ways:
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A clear VISION
of communication technology’s alignment to
business strategy and existing systems and knowledge
bases.
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Significantly improved EXPERIENCE
of communicating for a company’s people,
teams and customers
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Analysis that drives efficiency and effectiveness
through company wide INTELLIGENCE
around business communication
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Tight CONTROL
of communication systems & tools, and their
usage and functions
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Decreased COST
and eradicated wastage associated with communication
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Touchbase delivers these outcomes through its Client
Engagement Model; four distinct services developed
through Touchbase’s eighteen-year heritage in
optimising business communication:
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DISCOVER
- The generation of clear and compelling business
requirements based on identified issues with the
way in which an organisation communicates today.
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DESIGN
- Matching business requirements to technology
based on the existing landscape and defining any
required additional investment along with the
anticipated return.
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DELIVER
- Turning the theory into reality by defining
and detailing the scope of works and project plans
before executing them on budget and above client
expectation.
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OPTIMISE
- Providing a wide range of contract based services
all designed to maximise uptime and relevance
of a client’s current communication environment.
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In each of the above services Touchbase works around
the following component areas of business communication
technology:
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FOUNDATION
- Technologies that enable a business to run consistent
applications tailored to its unique way of operating
and provide secure and tight control of this across
multiple locations.
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COLLABORATION
- Technologies that enable a business to effectively
share and capitalise on knowledge and information,
whenever, wherever and however it needs to.
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CUSTOMER
CONTACT - Technologies that enable a business
to deliver much more in each interaction with a
customer and provide reporting and analysis around
this.
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If you'd like to get in touch and find out how Touchbase
can add value to your organisation, please contact
us or leave your details and we'll call you back.
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