OUR FOCUS

Touchbase exists to maximise the positive impact communication technology can have on a company’s people, teams and customers. We do this across the world through four defined services that are used by our clients depending on what unique needs, issues and opportunities they have. The focus is always on giving our clients a competitive edge through their use of efficient and effective communication.

As a services company, Touchbase realises it is nothing without the absolute satisfaction of its clients. Touchbase works closely with each and every client, gaining a deep understanding of their business, in order to:

	Develop and deliver a VISION for the future of business communication. Read more
	Significantly improve the end user EXPERIENCE of communication technology. Read more
	Provide enterprise wide INTELLIGENCE around business communication. Read more
	Enable CONTROL over how the organisation communicates. Read more
	Drive down COST and eradicate waste associated with communication. Read more

This is done through the Client Engagement Model, a methodology developed through Touchbase’s seventeen year heritage in delivering short, medium and long term impact for multi-location organisations:

DISCOVER - The generation of clear and compelling business requirements based on identified issues with the way in which the organisation communicates today.
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DESIGN - Matching business requirements to technology based on the existing landscape and defining any required additional investment along with the anticipated return.
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DELIVER - Turning the theory into reality by defining and detailing the scope of works and project plans before executing them on budget and above client expectation.
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OPTIMISE - Providing a wide range of contract based services all designed to maximise uptime and relevance of the technology to the client organisation.
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We have built our organisation with the specific aim of delivering a local experience within the framework and capability of a global services partner.

	Local Client Teams – exist to manage every aspect of a clients experience on a global basis at a local level. Every team is populated with the necessary talent to undertake the services within the Client Engagement Model to the clients’ requirements
	Regional Service Hubs – provide specialist technical skill on a global and regional basis to every Client Team providing the required technology depth in our Client Engagement Model

We have worked with over 650 major organisations in 60 countries to help them to DISCOVER, DESIGN and DELIVER their communication environments and currently OPTIMISE the communication environments of over one hundred clients worldwide.