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INTRODUCTION
Touchbase works within three areas of expertise when
helping its clients to improve internal and external
communication to deliver specific business outcomes.
Forming these areas of expertise are the activities
and specialisations that Touchbase carry out day in,
day out.
AREAS OF EXPERTISE
Building the Platform
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Multi-location migration from legacy technology
to Cisco technologies such as IP Telephony, Wireless,
Security, Data Centre and Routing & Switching |
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Complex upgrades of existing Cisco technology
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Unlocking stalled Cisco migrations |
Driving Business Return
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Embedding advanced collaborative tools into business
process and integrating these with existing systems |
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Implementing customer contact technologies,
and integrating these with existing systems, to
transform the customer experience
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Introducing broadcast communications, and integrating
these with existing systems, to increase company
and customer awareness |
Maximising Performance
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Worldwide, 24 hour, every day support with direct
contact to Touchbase engineers |
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A dedicated Client Engagement Manager controlling
the day to day management of systems & connected
technology partners, and conducting regular technology
and value reviews to ensure ongoing alignment
to strategy
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Further options include proactive alerting
to predict and remedy issues before they occur,
performance management, configuration management,
service continuity management and client-based
resource |
APPROACH
Identifying and delineating how, where, when and why
the above goals could and/or should be achieved and
forming a strategy around this is the purpose of the
Expert Workshop that begins
Touchbase’s engagement with its clients. The Expert
Workshop helps organisations understand and plan a business
communication strategy and details what impact this
could have on their business. Should an organisation
choose Touchbase to help fulfil its strategy the Engagement
Model, tailored precisely to a client’s issues,
needs and opportunities, is the next step:
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DISCOVER
- Identifying, analysing and recommending clear
and compelling business requirements based on identified
issues with, and opportunities for, the way in which
an organisation communicates.
Read more |
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DESIGN
- Forming and proving the most efficient and effective
methods of communication technology to precisely
align with an organisation's strategy, and then
validating this.
Read more |
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DELIVER
- Turning the theory into reality by defining
and detailing the scope of works and project plans
before developing the technology and deploying
it on budget and above client expectation.
Read more |
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OPTIMISE
- Providing a wide range of contract based services,
through support and management; all designed to
maximise uptime and relevance of a client's current
communication environment.
Read more |
BUSINESS OUTCOMES
The reason that organisations embark on communication
technology initiatives is to deliver significant business
outcomes. The manifold benefits companies can gain from
working with Touchbase can be summarised as follows:
Operational Outcomes
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Cost reduction |
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Improved profitability |
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Increased revenue |
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Meeting compliance & risk demands |
Productivity Outcomes
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Accelerated product development |
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Reduced sales cycle |
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Faster time to market |
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More efficient processes |
Strategic Outcomes
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New market development and entry |
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New business models |
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Heightened innovation |
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Faster, better decision making |
DIFFERENTIATORS - The 5 C's
Clients of Touchbase further benefit from the distinct
values that differentiate the company from its competitors.
These are known as 'the five Cs' and have been focused
on since the launch of international operations in 1998.
Coverage
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Multi-site global & national programmes |
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Touchbase has delivered technology, and is currently
supporting systems, in over 60 countries |
Capability
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Highest level industry & partner accreditations |
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19 years expertise |
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Focus on business communication |
Consistency
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Consistent global client engagement |
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Regular collaboration between global teams |
Culture
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An obsession with delivering on commitments to
clients, whatever it takes |
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A focus on populating the business with dynamic
and driven people |
Clients
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European & North American HQ'd |
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Contact centres |
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Exceptional client satisfaction levels |
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100% reference ability |
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