CAPABILITY

Touchbase’s market leading capability gives our clients the assurance that by working with us they not only mitigate their risk in adopting a new solution, but also increase the speed and accuracy of implementation and maximise its potential to deliver outcomes aligned to business strategy.

The people, teams and processes involved in our capability focus on the execution of the Client Engagement Model to its potential:

DISCOVER

Touchbase believes technology is useless unless it is applied against a defined business need.

Touchbase has 18 years experience in optimising business communication for its clients. The knowledge gathered from these past and ongoing engagements is combined with a constant investigation of current business trends and current (including in-development) communication technology. DISCOVER is focused on how the two can be combined to enable technology to underpin business strategy. This knowledge is disseminated throughout the business through regular and consistent world-wide training.

DESIGN

Touchbase works continually to improve its understanding of optimal application.

Calculating how technology will deliver specific outcomes, in line with investment, requires specialist knowledge. The technologies we use are selected through adherence to rigorous criteria. Touchbase pursues accreditations with our Technology Partners in order that both our clients and ourselves can be assured that we fully understand communication technology and are able to use this knowledge to squeeze all the potential for business outcomes from it. DESIGN is dedicated to the intelligent, exacting and scrupulous design of technology to match business strategy and deliver specific business outcomes.

DELIVER

Touchbase is focused on providing the best start for a new era of a client’s business communication.

Building a detailed map of the future technology landscape, integrating the new with the existing, involves a detailed knowledge of specific technologies. This knowledge comes from our internal system of knowledge sharing and from detailed learning of our Technology Partners’ products – attested to by accreditations we have received and those we continue to strive for. Touchbase’s Program Managers are versed in Touchbase’s efficient and effective methodologies and, in many cases, are ‘Project Management Professional’ or ‘Prince 2’ accredited. DELIVER is structured to handle complex projects, prioritising and ordering the elements within them to achieve maximum uptime for a client’s communication environment and communication tools that are fully accepted and utilised by the organisation.

OPTIMISE

Touchbase has the ability and capacity to ensure a client’s communication environment is operating and utilised to its potential.

The capability in this service revolves around providing an uncompromising level of commitment and focus to quality and client service delivery. Our “Follow the Sun” service desks are capable of taking and resolving a client’s query, issue or problem wherever they are and whatever the time is. Our Manage+ offering adds simplicity and confidence into the service due to the application of performance management technology, which monitors the efficiency and effectiveness of a client’s communication environment 24 x 7, together with the expert advice of our Client Engagement Managers. This gives our clients the confidence that their communication technology operates at its optimum level. To supplement our Technology Partner accreditations we ensure our OPTIMISE service is underpinned by Information Technology Infrastructure Library (ITIL) best practices and accreditations.