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CONSISTENCY
Touchbase is committed to offering a consistent service
to our clients whatever locations and regions they operate
in. Before each engagement roles and responsibilities
for both the client and Touchbase, are clearly delineated
and a multi-location strategy is put into place. Touchbase
emphasises the value of consistency across its organisation:
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Regular conferences are held to discuss how each
discipline within the Client Engagement Model can
be developed and improved. |
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External experts from Technology Partners are
selected to participate and contribute. |
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A continual improvement philosophy is applied
to ensure that updates are rolled out quickly and
effectively in real time and in every location across
the world. |
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To achieve this Touchbase utilises Collaboration
technology internally, leveraging the same tools
it promotes to its clients for its own competitive
edge. |
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To ensure clients receive consistent service in
OPTIMISE Support Customer
Contact technology is leveraged across the 4
service desks in Sydney, Singapore, London and Denver. |
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If you'd like to get in touch and find out how Touchbase
can add value to your organisation, please contact
us or leave your details and we'll call you back.
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