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CAPABILITY
Touchbase’s market leading capability gives our
clients the assurance that by working with us they not
only mitigate their risk in adopting a new solution,
but also increase the speed and accuracy of implementation
and maximise its potential to deliver outcomes aligned
to business strategy.
Our capability comes from each person and the way in
which we structure ourselves into teams that perform
professional services for our clients. Touchbase constantly
develops and betters its ability and capacity to provide
optimum business communication for each and every one
of our unique clients. The people, teams and processes
involved in our capability focus on the execution of
the Touchbase Client Engagement
Model to its potential:
DISCOVER
Touchbase believes technology is useless unless
it is applied against a defined business need.
Touchbase has 17 years
experience in optimising business communication
for its clients. The knowledge gathered from these past
and ongoing engagements is combined with a constant
investigation of current business trends and current
(including in-development) communication technology.
DISCOVER is focused on how the two can be combined to
enable technology to underpin business strategy. This
knowledge is disseminated throughout the business through
regular and consistent world-wide training.
DESIGN
Touchbase works continually to improve our
understanding of optimal application.
Calculating how technology will deliver specific outcomes,
in line with investment, requires specialist knowledge.
The technology we use is selected through adherence
to rigorous criteria. Touchbase pursues accreditations
with our Technology Partners
in order that both we and our clients can be assured
that we fully understand communication technology and
are able to use this knowledge to squeeze all the potential
for business outcomes from it. DESIGN is dedicated to
the intelligent, exacting and scrupulous design of technology
to match business strategy and deliver specific business
outcomes.
DELIVER
Touchbase is focused on providing the best
start for a new era of a client’s business communication.
Building a detailed map of the future technology landscape,
integrating the new with the existing, involves a detailed
knowledge of specific technologies. This knowledge comes
from our internal system of knowledge sharing and from
detailed learning of our Technology
Partner’s products – attested to by
accreditations we have received and those we continue
to strive for. Touchbase’s Project Managers are
versed in Touchbase’s efficient and effective
methodologies and, in many cases, are ‘Project
Management Professional’ accredited. DELIVER is
structured to handle complex projects, prioritising
and ordering the elements within them to achieve maximum
uptime for a client’s communication environment
and communication tools that are fully accepted and
utilised by the organisation.
OPTIMISE
Touchbase has the ability and capacity to ensure
a client’s communication environment is operating
and utilised to its potential
The capability in this service revolves around providing
an uncompromising level of commitment and focus to quality
and client service delivery. Our Follow the Sun service
hubs are capable of taking and resolving a client’s
query, issue or problem wherever they are and whatever
the time is. Our Manage+ offering adds simplicity
and confidence into the service due to the application
of performance management technology, which monitors
the efficiency and effectiveness of a client’s
communication environment 24 x 7, together with the
expert advice of our Client Engagement Managers. This
gives our clients the confidence that their communication
technology operates at its optimum level. To supplement
our Technology Partner accreditations
we ensure our OPTIMISE service is underpinned by Information
Technology Infrastructure Library (ITIL) best practices
and accreditations.
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