CONSISTENCY

Touchbase is committed to offering a consistent service to our clients whatever locations and regions they operate in. Each client organisation interacts with their local Touchbase Client Team who is responsible for carrying out each service in the Client Engagement Model and coordinating this across the necessary locations. The separate Client Teams all operate the same structure and method of delivering to client needs, issues and opportunities. Their ultimate responsibility is to identify and ensure that business outcomes are being, or to be, delivered within each service in the Client Engagement Model.

Each of the four regional Service Hubs respond either to direct technical needs and issues of a client (through OPTIMISE Support) or work with the Client Teams to carry out the specifically technical needs of the Client Engagement Model. Again these all operate a consistent methodology, developed over 17 years, to ensure the best possible service for the client.

Consistency, and excellence within this, is the remit of the best practice team:

	Best Practice Teams are led by people within Touchbase recognised as leaders within their disciplines.
	Regular conferences are held to discuss how each discipline within the Client Engagement Model can be developed and improved.
	External experts from Technology Partners are selected to participate and contribute.
	A continual improvement philosophy is applied to ensure that updates that are rolled out quickly and effectively in real time and in every location across the world.
	To achieve this Touchbase utilises the latest in collaboration technology, leveraging the same tools it promotes to its clients for its own competitive edge.