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"A smooth rollout was critical, as we needed to minimise disruption to the business. Our technology has now moved ahead significantly - the change is set to have a marked impact on our productivity, and ensure we retain the role of provider of choice to our market." Ray Lear European Data Centre Director

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Successful customer experience targeted for Tennessee based motor manufacturer - 18 December 2009

ATLANTA, GA - Touchbase is currently working on a six-week DISCOVER engagement for a major motor manufacturer based in Tennessee. The company operates more than 800 retail stores in over 40 states, employing more than 10,000 team members, and has revenues surpassing $3 billion.

The DISCOVER engagement includes preparing the current contact center operations for the launch of a nationwide catalog. The engagement also includes addressing the IVR strategy, knowledge base strategy, and training strategy required to ensure a successful customer experience.

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