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NEWS
Remote monitoring to improve uptime for City institution’s business critical communication systems
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24 January 2010
LONDON - A landmark City institution has signed an agreement for Touchbase’s OPTIMISE offering for its locations in London, Singapore, Tokyo and New York, looking after all their business critical communication systems.
The Performance Management aspect of the contract means this City institution will have its communication systems remotely monitored by Touchbase, who can identify and avoid potential problems within the technology landscape - instead of spending valuable time rectifying them.
The worldwide service is driven by a dedicated Client Engagement Manager based in London. Their regular updates will notify the City institution what potential issues have been identified and rectified in their business-critical systems - before they have even become a problem. Follow the Sun contact and a single client management system across Touchbase Service Hubs in Sydney, Singapore, London and Denver, will deliver professional and immediate support to the client whether any individual contacts Touchbase from their locations in London, Singapore, Tokyo and New York.
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