COLLABORATION

TRANSFORMING AN ORGANISATION’S ABILITY TO INTERACT SEAMLESSLY - IRRESPECTIVE OF LOCATION, MEDIA OR DEVICE

The structure of the modern organisation is rapidly driving a dispersed and mobile workforce which must work as one cohesive unit in the quest to deliver to the customer. This is forcing companies to rely on real-time communication tools to stay in touch. While voice, email, video or instant messaging can be used separately, organisations should examine how bringing them together will reduce costs and drive further productivity gains. Regardless of device, channel and location, communications can now be streamlined and seamlessly managed as one. Real time, multi-channel applications bring unprecedented agility to the enterprise allowing individuals, groups and customers to interact seamlessly, irrespective of location, media or device.

Unified Client
This integrates voice, video, instant messaging, web conferencing, voicemail, and presence information into a single, multimedia interface on any device increasing productivity and customer satisfaction.

Conferencing
Multimedia conferencing tools integrate voice, video and existing web conferencing capabilities, bringing people together into a ‘virtual office’.

Messaging
Unified Messaging brings email, voicemail, SMS and fax into a single message store, allowing the user to send, retrieve and access messages from any device or any location. Instant Messaging forms an integral part of business communication, enabling two or more users to send time-sensitive messages and exchange files without using valuable server storage space in a secure environment.

Presence
The ability to detect someone’s availability and preferred method of communication enables users locate the right resource, the first time and radically improve the speed of doing business.

Video
Video gives organisations the ability to use audio and visual technology to bring people together and to give a communication experience as near as possible to being there in person. This can be as simple as a conversation between two people in private offices (point-to-point) or involve several sites (multi-point) with more than one person at different sites. Besides the audio and visual transmission of meeting activities, videoconferencing can be used to share documents and computer-displayed information.

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