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INTRODUCTION
Touchbase has witnessed first hand the evolution of
Internet Protocol (IP) based communication tools and
systems and the benefits they can drive. Touchbase embraced
this evolution early, selling its legacy technology
(TDM) focused business in 2006, and becoming one of
the global leaders in the design, justification, implementation
and support of IP based communication tools and systems.
Technical excellence (Touchbase became the first company
to hold Cisco Master Unified Communications Specialization
accreditation across multiple locations in 2007) and
a proven methodology position Touchbase as a highly
qualified and experienced partner to help companies
gain the significant business outcomes achievable through
a consolidated communications platform, with integrated
collaboration, customer contact and broadcast communication
technologies running from this, across multiple national
and worldwide locations.
Touchbase is focused on three areas of expertise:.
Building the Platform
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Multi-location migration from legacy technology
to Cisco technologies such as IP Telephony, Wireless,
Security, Data Center and Routing & Switching |
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Complex upgrades of existing Cisco technology
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Unlocking stalled Cisco migrations |
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Driving Business Return
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Embedding advanced collaborative tools into business
process and integrating these with existing systems |
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Implementing customer contact technologies,
and integrating these with existing systems, to
transform the customer experience
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Introducing broadcast communications, and integrating
these with existing systems, to increase company
and customer awareness |
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Maximizing Performance
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Worldwide, 24 hour, every day support with direct
contact to Touchbase engineers |
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A dedicated Client Engagement Manager controlling
the day to day management of systems & connected
technology partners, and conducting regular technology
and value reviews to ensure ongoing alignment
to strategy
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Further options include proactive alerting
to predict and remedy issues before they occur,
performance management, configuration management,
service continuity management and client-based
resource |
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