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"Our business goals were clear - to expand the business while ensuring our service to clients remained world-class. Touchbase built us a platform that will not only support us in our growth but also enable us to push service levels even higher."

Peter Wonson
IT Director, Mishcon de Reya

FOUNDATION

TRANSITIONING THE TECHNOLOGY INFRASTRUCTURE TO FORTIFY AND FACILITATE SUBSEQUENT COMMUNICATION SOLUTIONS

An intelligent network improves the efficiency of everything it touches - from business processes and applications to network services - allowing your organization to quickly tackle its most important goals. The advent of voice over IP has made real the concept of running one communication network for the entire global enterprise.

Building an intelligent, voice ready, single logical network is the fundamental building block for any organization wishing to truly embrace and reap manifold benefits from Unified Communications. Ultimately the network will provide the platform for all innovative applications and services.

Touchbase ensures that the successful planning, design and implementation of a single logical network has a radical impact on the global delivery and ongoing management of communication solutions.

There are four technology sets within Touchbase Foundation:

Managed WAN
Extending communications applications to additional offices or mobile workers requires a resilient & robust external network. Touchbase will assist in the design and delivery, providing end-to-end accountability of the converged network.

Switching & Routing
The core network needs to be capable of carrying real time applications such as voice and video. Service availability and traffic prioritization are of paramount importance.

IP Telephony
Bringing voice onto the data network isn’t just about saving money on call charges - it’s about delivering scalable, distributed communications to users. Quality of service and ease of use are a priority.

Security
The move from proprietary, segmented networks to converged networks running multiple applications places increased emphasis on security. Enabling your people to access information remotely will drive the need for sophisticated protection.

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Donovan Data Systems (DDS)
Production Resource Group (PRG)


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