COST

You need to have visibility of the cost of communication for your organization and you need to limit this without sacrificing the organization’s value to its people, teams and customers. This is our focus. This is your outcome:

Increase Visibility
Most organizations do not fully understand or track the true cost of communication. Taking a user view drives a deeper understanding of what the company is spending.

	What does it cost to connect our salespeople to the company and clients?
	What does it cost us to communicate with our customers across every medium?
	What resourcing is required at what time to deliver to customer need?
	How much do multiple locations & virtual teams add to the cost of communication?
	How well does the organization track individual, team, group & corporate spend on communication?

The answers to these example questions help give companies the ability to radically decrease their spend on communication while still delivering more to their end users.

Decrease Cost
With an understanding of where the money is being spent, Touchbase can work with the client to take cost out. Costs which can be impacted are:

	Direct Expenses – Technology Support, Connectivity Costs, Licensing, Moves, Adds & Changes and Apps Development are around 15% to 25% more expensive to run and develop.
	People Costs – Efficiency & Productivity gains with new technology will be significant. Organizations should look to drive a minimum of 10% improvement in productivity, cost avoidance or cost removal if it is applied correctly.
	Indirect Expenses – Outsourcing & Consultants can all be reduced with a simpler more efficient system delivering to the client’s requirements. Travel costs can be significantly cut due to improved collaboration through technology.

At the core of Touchbase’s approach to cost is the absolute requirement to improve the end user and customer experience while still driving out waste within the client operation.

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