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"With our new virtual contact center our six locations can now act as one; call volumes and agent tasks can be spread across all sites as and when required, maximizing agent productivity and improving the customer experience."

Andrew Herring
Toyota Financial Services (TFS)

 

TECHNOLOGY PARTNERS

Touchbase works with the world's leading manufacturers of business communication technologies. Our focus and absolute obsession is matching the best technology solutions with our clients’ requirements. It is then important for our clients that we carefully select Technology Partners based upon their compliance with key criteria, namely:

The organization must be a proven leader (either already are or moving to become number 1 globally) with worldwide capability for their technologies
The organization must lead their field in their investment and/or approach to research and development and must be committed to continue the development of best of breed technologies and services
The resilience and performance of the organization’s technologies must have a proven track record on a global scale
The organization must have commitment and a corporate structure to support Touchbase and its clients and a respectful and professional relationship between all parties

Allied to this Touchbase is an expert integrator of its Technology Partner products into the existing technology landscapes of its clients. This ensures the information flow through an organization is efficient and comprehensive.

 

 

Client Stories
DISCOVER Service for Global Luxury Goods Company
DESIGN Service for Debt Management Company
DELIVER Service for Global Technology Company
OPTIMIZE Service for Global Communications Company

Articles
The Hidden Cost of Communication
Mergers & Acquisitions Success in the Technology Industry
CEBT on Demand
Self-Sufficiency Planning to Increase Productivity

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