DELIVER

The detailed design, implementation and organization’s acceptance of a communications technology solution has to be comprehensive and expertly done. It is fundamental that the communication environment delivers exactly to what has been planned with the minimum possible impact to the client’s business flow. Touchbase ensures that its client organization fully embraces the solution and is ready to reap the rewards from the new communication environment. Touchbase does this through a method focused on meticulous planning and professional execution:

DELIVER Define – the solution is set up for success, defining how the project will be managed to control the risks, issues and changes to the plan as well as the planning for events and milestones.

	By taking control and responsibility for the success of the project
	By scoping each detail of the project, how it is to be managed and the timescales involved
	By translating the business needs into clearly defined functional requirements of the communication environment
	By ensuring the technical environment the system will be deployed into is fully mapped and any changes necessary are identified

DELIVER Detail – Project goals are translated into configurable deliverables in a detailed design which is explained and agreed by the client.

	By ensuring that any configurations that might be required to support the strategy are highlighted before the system is built
	By specifying the purpose and need of each technology product and how it is linked to the whole
	By designing system tests to establish that the system works as it should “technically”
	By collating the data pertaining to the end users of the communication environment
	By developing a fully agreed program of steps necessary to get the organization ready for the new system

DELIVER Develop – the new system is built, configured and tested to align the physical infrastructure to the goals of the prior stages.

	By ensuring all equipment needed is available and ready on-site
	By installing all hardware, testing this and loading all licensed software
	By configuring and customizing the solution and testing this
	By ensuring the operational staff are comprehensively trained on administrative and operational tasks

DELIVER Deploy – Control is maximized and risk is reduced in the process of migrating the solution into full production use.

	By testing that the users of the solution are capable of using it efficiently and effectively as agreed in the functional requirements
	By training the users to use the system and maximize its potential
	By making sure all the dependencies and resources are ready to perform the migration
	By ensuring that all the user data entered into the system is accurate and complete
	By migrating the system into production
	By managing the transition period while the operational staff get up to speed with the system
	By formally handing over the system to the operational staff

Our Principles
The impact our services have for our clients is underpinned by our principles which encompass our commitment to delivering competitive edge through optimizing business communication.

	Coverage
	Capability
	Consistency
	Culture
	Clients