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"Touchbase's global experience in designing, deploying and consulting on contact centres has been invaluable in transforming our new stream of client and people information into intelligent decisions." Andrew Herring Toyota Financial Services (TFS)

NEWS

Successful customer experience targeted for Tennessee based motor manufacturer - 18 December 2009

ATLANTA, GA - Touchbase is currently working on a six-week DISCOVER engagement for a major motor manufacturer based in Tennessee. The company operates more than 800 retail stores in over 40 states, employing more than 10,000 team members, and has revenues surpassing $3 billion.

The DISCOVER engagement includes preparing the current contact center operations for the launch of a nationwide catalog. The engagement also includes addressing the IVR strategy, knowledge base strategy, and training strategy required to ensure a successful customer experience.

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