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"Touchbase's global experience in designing, deploying and consulting on contact centres has been invaluable in transforming our new stream of client and people information into intelligent decisions." Andrew Herring Toyota Financial Services (TFS)

NEWS

Technology initiative justified through DISCOVER for leading Dutch insurance company - 30 January 2010

AMSTERDAM - Following a successful implementation of Foundation technologies at their HQ, Touchbase has signed a DISCOVER, DESIGN, DELIVER and OPTIMISE deal for one of The Netherlands’ leading insurance companies.

The DISCOVER service identified a solid business case for the implementation of a Foundation (IPT) and Customer Contact solution.

The DESIGN has identified how and where to replace their current legacy PBXs, whilst integrating existing current beneficial systems.

The DELIVER service will see the implementation of Cisco Unified Communications Manager 7.1 for 250 users, Cisco Unified Contact Center Express for 50 agents and Cisco Presence after being successfully tested by engineers from Touchbase. After the implementation of the HQ and their emergency break out location, DELIVER will then include their 70 small (1-4 users) offices via SIP connections.

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	DISCOVER Service for Global Luxury Goods Company
	DESIGN Service for Debt Management Company
	DELIVER Service for Global Technology Company
	OPTIMISE Service for Global Communications Company


	The Hidden Cost of Communication
	Self-Sufficiency Planning to Increase Productivity
	CEBT on Demand
	Mergers & Acquisitions Success in the Technology Industry

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