HOME   |   CONTACT US   |   RESOURCES   |   LANGUAGES
Contact Us            Client Online Support
  About Us Services Technologies Business Outcomes  
Introduction
Aims, Beliefs & Obsessions
Our Differentiators
  Coverage
  Capability
  Consistency
  Culture
  Clients
History
News
Careers
  Current Vacancies

"With our new virtual contact center our six locations can now act as one; call volumes and agent tasks can be spread across all sites as and when required, maximizing agent productivity and improving the customer experience."

Andrew Herring
Toyota Financial Services (TFS)

NEWS

Touchbase manages comms system for global brokerage with $1.4trillion daily transaction volume - 20 March 2010

LONDON - Touchbase’s client are a brokerage active in both established and emerging markets and operating a global network covering more than 50 countries. The company deals with an average daily transaction volume in excess of US$1.4 trillion and therefore communication technology is critical.

Touchbase is monitoring the performance of their London HQ’s communication environment remotely 24x7x365. The dedicated Touchbase Client Engagement Manager reports to the brokerage each month with systems performance analyses and recommendation from Touchbase Product Specialists in how to optimise the technology to get the absolute best from it.

Together with this Touchbase supports the brokerage’s Singapore and New York offices’ communication environments and seeks out initiatives to consolidate the global communication environment further to improve centralised control.

Back to top

« Back to global news

Client Stories
DISCOVER Service for Global Luxury Goods Company
DESIGN Service for Debt Management Company
DELIVER Service for Global Technology Company
OPTIMIZE Service for Global Communications Company

Articles
The Hidden Cost of Communication
CEBT on Demand
Self-Sufficiency Planning to Increase Productivity
Mergers & Acquisitions Success in the Technology Industry

Contact Us
If you'd like to get in touch and find out how Touchbase can add value to your organization, please contact us or leave your details and we'll call you back.

Contact Details
Request Call Back