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"With our new virtual contact center our six locations can now act as one; call volumes and agent tasks can be spread across all sites as and when required, maximizing agent productivity and improving the customer experience."
Andrew Herring
Toyota Financial Services (TFS) |
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DESIGN Service for Debt Management Company
Contact center agent and customer experience set to improve together with efficiency
Touchbase's client is one of Asia Pacific's leading debt management companies. Its strategic aim is to achieve success by quickly solving its customer's financial problems through receivables management, purchasing and contingent collections. It is therefore paramount to the company's business that it can either easily contact its customers or have its customers easily contact its people.
Following a successful tender response Touchbase worked with the Debt Management Company to define the exact requirement of a contact center environment to ensure it could deliver specific business outcomes.
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