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"With our new virtual contact center our six locations can now act as one; call volumes and agent tasks can be spread across all sites as and when required, maximizing agent productivity and improving the customer experience."

Andrew Herring
Toyota Financial Services (TFS)

 

 

FOUNDATION

Internet Protocol (IP) networks and methods efficiently transport all forms of information media - voice, data and video - providing the opportunity for the creation of new value-added cross-media features and applications that are matched precisely to your company’s challenges and opportunities.

Building an intelligent, voice ready, single logical network is the fundamental building block for any organization wishing to truly embrace and reap manifold benefits from business communication technologies. An intelligent network improves the efficiency of everything it touches - from business processes and applications to network services - allowing your organization to quickly tackle its most important goals. Integrated into this architecture, IP Telephony has emerged as the dominant platform for future communication applications and tools, enabling advanced collaboration and customer contact strategies to connect anyone, anywhere, using any device, to any resource - securely, reliably and fluidly.

IP Telephony
Switching & Routing

Data Center

Security
Wireless


IP Telephony

IP Telephony is about much more than just replacing legacy telecommunications equipment and services. It significantly lowers costs, it enables a multitude of features and applications that generate significant productivity gains and it allows tighter control and more effective management of the technology that underpins how a business communicates.

IP Telephony provides reliable and advanced communications capabilities no matter if people are working at the headquarters, at branch offices or remotely. IP Telephony can integrate this with other services available over the Internet, including visual communication, message or data file exchange during the conversation, audio conferencing, managing address books and passing information about whether other people are available to join in the interaction.

Multi-location organizations and contact centers can manage voice, video, mobility and presence services between IP endpoints, media-processing devices, voice-over-IP (VoIP) gateways, mobile devices and multimedia applications. By doing this organizations can lower equipment administration costs and enable centralized network control and management.


Switching & Routing

These two core functions optimize the delivery of applications and communications across an organization, from head office to remote branch and individual locations to deliver the performance, scalability, availability and reliability needed.

Emphasis is placed on routing and switching being highly secure, flexible and built to be compatible with future technologies whilst ensuring QoS prioritization that network applications demand. A consistent routing and switching design gives a company’s people the same access to business applications. Due to the centralized management it also enables reliable service to all employees in all locations. This is together with the provision for evolving traffic patterns, new services and optimized application performance.


Data Center

Data Center architecture can protect your company and help it recover quickly from planned and unplanned disruptions and attacks. Based on a shared, virtualized infrastructure model, the underlying physical assets can be dynamically adapted to changing application and service level requirements. The network is the underlying foundation upon which virtualized data center infrastructure runs. The network has uniquely desirable characteristics for this expanded role, including its pervasiveness (the network touches all physical and virtualized network resources), neutrality (the network is built on standards that embrace openness and interoperability, independent of any vendor, device or content) and scalability (the network’s proven distributed scalability ensures data centers can safely handle increasing loads).


Security

Companies can transfer responsibility for security and reliability from individual computers to the network itself. This helps protect companies from the influx of viruses, malicious code and other infections that end users’ computers might unknowingly acquire. The varying methods of securing the network can use multiple types of protection such as encryption, firewall filtering, antivirus protection and intrusion detection and prevention.


Wireless

Wireless technologies link the user to the corporate network so that they can access applications and data anywhere, anytime, on any device. Wireless networks facilitate real-time access to people, applications and network resources across headquarters, branch offices and remote locations using a variety of devices.

 

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